Complaints Procedure

General Delivery Services SA de CV

We hope you have no complaints with our service but if you should do so, please contact us by your preferred method. Either by telephone, email or in writing. Details are below:

  • Telephone – +1 (602) 399-7285
  • Email –
  • In writing – Mens Pharmacy, Paseo de la Reforma 412, 7th Floor, Colonia Juárez, CP 06600, Mexico City, Federal District, Mexico

We will send you a written or emailed acknowledgment of a complaint within 3 business days and within 3 weeks of receiving a complaint we will ensure you get a final response which adequately addresses the complaint. If that is not possible, we will send you a response which outlines why we need further time to investigate the issue